Help
Need a hand?
Answers to questions that come up before, during and after sharing a list.
Why do I need to verify my email?
Verification protects access to your account and lets you recover your password. After registering, open the Kado email and follow its link.
How do I cancel a reservation?
Open the same list in the browser you used to reserve, then choose “Cancel my reservation”. Your reservation identity is stored in a necessary cookie.
I changed browsers. Where is my reservation?
An anonymous reservation is linked to the browser used. If you cleared its cookies or changed devices, tell the list owner. They can replace the sharing link and reset reservations; guests will then need to reserve again.
Can I see who reserved my gifts?
Your personal space shows neither guest identities nor their reservations. The guest link shows availability to help buyers coordinate; do not use it while signed out if you want to keep the surprise.
How do I find an archived list?
In “My lists”, open the archive and restore the list. An archived list is no longer accessible through its guest link.
What if the Secret Santa draw is impossible?
Check that at least three people are participating and remove some exclusions. Each person must be able to give to another participant, and all choices must form a complete assignment.
Can we run the draw again?
The organiser can reset the draw after confirming. Old result links are revoked and the group returns to preparation. Tell participants before starting again.
Does Kado manage orders and delivery?
No. Kado organises ideas and reservations. Purchases, payments, returns and delivery are handled directly by the shop.